Returns & Exchanges

OUR POLICY 

Items being returned or exchanged should be new, unused, unwashed, undamaged, unworn, and not soiled or altered. It must also be in the original packaging, when applicable.

Items with deodorant or makeup stains will not be accepted.

Swanktuary Boutique reserves the right not to credit you if you return items outside the terms of our Return Policy.

RETURNS

We offer returns for Store Credit Only.

You must contact us within 7 business days about a return and all returned items must be back to us within 14 business days of you receiving your order. Anything received to us after 14 business days will not be accepted. If your return is not accepted, we will contact you for the shipping cost and have it shipped back to you.

We do not issue refunds and we do not cover any shipping costs–customers are responsible for shipping costs.

It's the customer's responsibility to obtain a tracking number for the returned package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

EXCHANGES

We do not offer exchanges. See our Return Policy for Store Credit Only.

If you need to exchange for the same item, send us an email at swankycyn@gmail.com for availability. We cannot guarantee that we can replace or exchange items.

DAMAGED ITEMS

If you receive an item that is damaged, please contact us within 7 business days at info@swanktuaryboutique.com. Please provide details and photos. We cannot guarantee that we can replace or refund items.

GIVEAWAY ITEMS

Items won via a contest or a giveaway are not returnable or exchangeable.

PROCESSING

Once we receive your return it may take 3-5 business days for it to be processed and for store credit to be activated.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your order is approved you will receive a confirmation email with approved credit.